DODOcase Review

EDIT: Since this entry was originally written, Patrick from DODOcase has contacted me through a comment (see below) and I emailed him to further discuss the situation. He expressed genuine concern about my satisfaction with my case, apologized for the lack of customer service response, and offered assistance with any future problems. I am happy to see that level of care and my impression has definitely changed for the better.

Several months ago, I purchased a DODOcase for my iPad. I had looked through handfuls of cases, trying to find a good blend of looks and functionality. DODOcase won me over, with its beautifully carved bamboo interior and resemblance to a moleskine notebook. It was on backorder, but I was willing to wait.

After 4 weeks, I finally received my DODOcase in the mail only to discover that it had warped during transit. The bamboo was clearly not meant to be exposed to the high heat of Arizona weather. It was warped so badly that my iPad wouldn’t even stay in place, rendering the case basically useless. I contacted DODOcase customer service to explain my predicament, mentioning specifically that two of my friends’ cases arrived warped as well. They wrote back mentioning the unexpected reaction to the heat and offered to give me a refund only if I sent back the defective case. I sent them a response asking them to pay for the shipping costs. I received no response. I sent two additional emails since then, but it appears they have discontinued trying to appease me and have no desire to keep me as a consumer.

Since it was apparent I wasn’t going to get any reasonable response from the people at DODOcase, I tried to make the best of what I had. I ended up sponging down the bamboo part of the case with water and leaving a heavy box on top of the case overnight. I did this for three days and I was able to bend the bamboo back into place. Now the case works fine, mostly for light usage and moderate travel. When open, you can’t turn the case upside down or your iPad will easily crash to the floor. I use my iPad mostly for movie viewing while in the car or airplane, so it works for me.

I’d recommend the DODOcase to anyone who would like a case for light protection and high style. I would not recommend the DODOcase to anyone who appreciates good customer service or who uses their iPad heavily.

Advertisements

7 thoughts on “DODOcase Review

  1. Hi Lynn,

    Sorry to hear about your run in with the heat. We at DODOcase definitely want to make our customers happy. We actually just adjusted the design of our trays to make them more heat resistent.

    Email me and we will get you a new case.

    Kind Regards,

    Patrick

    Chief DODO

  2. I too have had bad customer service with Dodocase.. but they have yet to respond to my requests. All I asked was to confirm that they are shipping a new case seeing as my first one had large cracks running down the side of the case. They ask the customer to do quite a lot in order for them to believe you, and then ask a lot of you to even get a replacement. I’m glad your situation faired more well than mine. It’s unfortunate. It was a cool idea at first.

  3. I also have received awful service from dodocase, I’ve made 4 requests concerning my case and even tweeted, and no one has responded to me. The case is cool but it isn’t worth the hastle if something goes wrong. BEWARE.

  4. The binding is breaking on mine and the wood has cracked on mine after less than a month of regular use. I am currently 10 days past my first email to them and have gotten nothing (and just sent my third request for a response). I’m beginning to really regret recommending them to the other people I did. Too bad….the cases look great but their customer service so far has been horrid.

      • They did actually end up responding after my third email and taking to Facebook agreeing to replace it with zero hassle. I hope it holds because I really like the case. I just wish they be more on top of things with responding.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s