The Nordstrom Way

I recently finished reading The Nordstrom Way by Robert Spector and I seriously can’t stop talking about it. Spector examines all the aspects of Nordstrom’s business and culture that make it such a beloved icon of customer service excellence. From hiring to inventory to their almost unconditional return policy, every facet of Nordstrom is driven by an exceptional customer experience.

My very favorite part of the way they run their business is the simplicity. Two stand-out examples are related to their hiring and onboarding. When a new employee starts at Nordstrom, they receive the employee “handbook” which is a single card with a single rule: Use good judgment in all situations. Amazing. And when Bruce Nordstrom was asked who trains his salespeople, he answered, “their parents.” Bad ass.

I don’t have a particular taste or knack for fashion, but now I find myself wanting to shop, work, and just hang out in my local Nordstrom store. I will look at retail service differently from now on. I hope to translate many of these lessons to my job and personal life, knowing we are all capable of and responsible for creating amazing experiences for those around us.

I strongly recommend this book for anyone in a client services industry or anyone who needs an inspirational story of how business can sometimes get it really right.

The End is Near

I spent the majority of this weekend sitting on the couch watching the Harry Potter films (thanks Vanessa and ABC Family). While I’m certainly no fanatic, I do love and appreciate the ease with which these characters have enchanted us all. This week the final chapter of the film series is being released and marks an end to one of the greatest literary and film stories of our generation. I saw this collection of photos on pinterest and thought it was so charming. The characters will be missed, but I’m excited to see where the actors go from here.

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First Look at the Hobbit

Entertainment Weekly recently posted some first look photos of the much anticipated Peter Jackson film The Hobbit. Jackson made history with the three The Lord of the Rings films and ever since we’ve been anxious for the completion (and technically the start) of the much lighter and more fun prequel. I was thrilled when Martin Freeman was announced as Bilbo, but I’m not so thrilled the film is being split into two parts. Along with being released a year apart, the films are also set to feature characters who don’t appear in the original book. Regardless, I’m still very excited to see the final product.

Ratatouille Concept Art

After my trip to Disneyland this past weekend, I’ve been looking for some inspirational and beautiful concept artwork for our house. I stumbled upon some shots from Pixar’s book The Art of Ratatouille and they are amazing. Until I can find some prints, I’m putting this book on my immediate wish list. Ratatouille is one of my very favorite films, combining my loves for Paris, food, and Pixar’s magic.

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Overdue Books

This item on my 26 before 26 list was difficult for me. I technically only completed half of it, but I’m still crossing off #4: Read and return all borrowed books.

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For the past year, I’ve discovered my inability to read books. Don’t get me wrong, I love reading. I used to read a book a week and couldn’t get enough. Lately though, with work, family, and house, I just can’t seem to focus long enough to get through a decent number of pages. I read a chapter, but can’t remember most of it. My mind is a wanderer. So as I work towards getting my reading groove back, I decided to return any borrowed books from friends and family anyway.

I was surprised to feel a weight lifted. The pile of borrowed books on my to-do list was always in the back of my mind and it was a relief to clear them from my space. I’ve resolved to first read any books I own that I have yet to enjoy and, in the future, to only borrow one book at a time.